Module 1 Language and Communication Skills
Module 1 is concerned with language relevant to the opening stages of a consultation. At this stage you begin to develop your rapport with the patient, and using the right language will help this process. Conversely, using inappropriate language at this stage could prevent you from developing a good rapport with the patient.
There are three main areas of study:
1. Greetings and Introductions
2. Starting the Consultation
3. General skills and language